Aidbase

Aidbase is a customer support platform for SaaS startups that combines an AI chatbot, a ticketing inbox and a knowledge base. The chatbot is trained on the company's own content and handles questions directly on the site; anything it cannot resolve flows into a shared inbox where tickets and email are managed together, and the AI drafts suggested replies for the support team. It is aimed at small SaaS teams that want to cut response times and support cost without engineering effort. Setup requires no code, branding is customizable, and there are a React and Next.js library plus webhooks for deeper integration. Connections cover Slack, Discord, Shopify, Notion and OpenAI, and a knowledge base and FAQ builder supply both the bot and human agents. Data is stored in the EU and the platform is GDPR compliant. Companies can use their own OpenAI key to lift the monthly message caps. Pricing is published in euros with a seven day free trial on every plan. Standard is EUR 29 per month for 2,500 chat messages, 500 smart suggestions, 2.5 million training characters, 2 chatbots, 2 ticket forms, 5 team members and 5 personas. Pro is EUR 39 per month for 10,000 messages, 2,500 suggestions, 10 million training characters, 5 chatbots, 5 ticket forms, 25 team members and 25 personas. Expert is EUR 199 per month for 100,000 messages, 50,000 suggestions, 100 million training characters, 50 chatbots, 50 ticket forms, 100 team members and unlimited personas. Monthly, yearly and one time payment options are offered, and subscriptions can be changed or cancelled at any time.