Callback

Callback is a process orchestration platform for operations teams in large organizations. It uses what the vendor calls a model harness to run complicated, real world workflows across the systems a company already uses, and positions itself as a system of action owned by operators rather than engineers. Operators write down their process knowledge in plain language, such as the rule for when to rely on consolidated financials or who should review an exception, and Callback turns it into versioned, auditable processes. Routine checks run automatically, and exceptions route to the right person with supporting evidence attached. Processes can be changed without engineering work, every execution can be traced, and access is permissioned. The site shows connections to systems such as SAP, Salesforce and AWS storage, and to financial, customer, clinical and on premises data. The vendor describes deployments in financial institutions, logistics, manufacturing, oil and gas, developer tools, healthcare and ecommerce, with case studies covering shipment and contract reconciliation, loan application processing and analysis of land records across jurisdictions. Access is through a demo request, and existing customers use a login. Pricing is not published.