ChatFAQ

ChatFAQ is an open source conversational platform for building generative AI customer service and search assistants. It provides a chat service that answers questions from an organisation's own source material, links each answer back to the files and URLs used, collects user feedback, keeps conversational memory and works in multiple languages. It is built on a retrieval augmented generation architecture and works with models such as GPT, Llama and Mistral. It is aimed at businesses that need an AI assistant under their own control for compliance, security or legal reasons, rather than a closed commercial chatbot. The platform covers service management, where teams read, review and measure every customer interaction and feed the feedback into the knowledge base; a flexible SDK for branding flows, tone and responses; and training on company content to reduce hallucinations. It is cloud provider agnostic, so it can run on the infrastructure of the customer's choice, and the vendor states it was developed by ISO 27001 certified teams with GDPR compliance in mind. An embeddable widget offers full control over size, colour, fonts and logo, a chat dashboard for quantitative analysis, AI driven clustering of conversations, answer ratings, chat history and downloadable transcripts. ChatFAQ carries zero licence costs because it is open source, so spending grows only with the hosting infrastructure. The site offers a free sign up and a contact form for business enquiries, and no paid plans or prices are published. The site is published in English and Spanish and notes funding from the European Union through NextGenerationEU funds.