About ChatHelp
ChatHelp is an AI platform that combines a website chat widget for customer support with a set of AI tools for business, work and study. A user trains a chatbot on website content, support documents, product descriptions and PDFs, then adds it to a site with a single line of code to answer visitor questions in real time.
It is aimed at small and medium businesses, office workers and students. The widget supports lead capture messages and lets a human take over a live conversation at any time. The vendor lists support for 175 plus languages, files stored in encrypted cloud storage, and a private AI knowledge base that can be searched with references to source documents. Users bring their own AI API keys, with OpenAI on the free plan and Google Gemini, Anthropic Claude and BFL Flux available on paid plans. Integrations for WordPress, messenger apps and Slack are listed as coming soon, as is a library of more than 100 AI tools.
Pricing starts with an Always Free plan at $0 per month, which includes 5MB of storage, 1 project, 1 day of chat history and 5 scraped URLs. The Starter plan is $19 per month with 50MB of storage, 3 projects, 7 day chat history and 50 scraped URLs. Further tiers are listed on the pricing page.