NiCE Cognigy

Cognigy, now branded NiCE Cognigy, is an enterprise platform for building and running conversational AI agents for customer service. The agents handle voice, chat and messaging conversations, and the platform also covers agent assist tools that support human contact center staff. The platform is aimed at large organizations running customer service operations. Its listed capabilities include an AI Agent Studio for building agents, Knowledge AI, agent evaluation, AI operations and orchestration, voice connectivity, proactive engagement, and insights and analytics. Agent Copilot and live chat sit alongside these. The vendor lists integrations with Avaya, AWS, Genesys, NiCE, Microsoft and 8x8 contact center environments, and publishes industry pages for airlines, automotive, finance and banking, healthcare, insurance, retail, telecommunications and utilities. Pricing is not published. The site offers a demo request and an AI demo, and its page description mentions a free trial. It points customers to documentation, an academy and a marketplace. Cognigy is part of NiCE, and the vendor states that it was named a Leader in the Forrester Wave for Conversational AI Platforms for Customer Service in 2026.