Convo

Convo is an AI moderated user research platform that delivers qualitative depth at survey speed. Instead of a human moderator running each session, an AI interviewer conducts one to one conversations with participants, follows up on their answers and records audio and video with transcripts, so a research team can run far more studies with the people it already has. The vendor's position is that the platform amplifies a research team rather than replacing it, taking on the operational scaling of fieldwork and analysis while humans keep the context and judgment. It is for UX, CX and insights teams, design researchers and consultancies. Study types include concept testing, product pilot tests, usability testing, customer discovery, diary studies and product experience research. Interviews branch and adapt to responses and run in more than forty languages. Analysis includes sentiment detection, automated theme analysis and real time dashboards, with insights exportable as PNG, JPEG or PDF and automatically assembled highlight reels for stakeholder presentations. Existing transcripts can be uploaded for analysis, all data is editable and downloadable, and the platform is GDPR compliant. Pricing is not published. Convo offers two routes: a self serve option where the team designs, launches and analyzes studies itself, and a white glove option where Convo's researchers design, moderate and synthesize the study. Both begin with a booked consultation.