Otera (formerly DeepOpinion)

Otera, previously named DeepOpinion, is an enterprise platform for autonomous AI agents that run regulated, mission critical business processes from start to finish. Rather than assisting staff with individual steps, its decision agents take over whole operational workflows such as claims intake and handling, while keeping humans in charge through a single control interface with AI guardrails and decision level audit trails. Its newest release is a Commercial Claims Agent. The platform is aimed at insurers, banks and other large organisations running high volume, exception heavy operations. Otera emphasises three things: autonomy, meaning work shifts from people to agents; control, through oversight and auditability; and velocity, with solutions that go live in weeks and improve over time without system overhauls or training data. The vendor cites engagements with Allianz, Erste and Siemens, and a published case study describes a European managed claims provider handling more than 600,000 cases a year that moved to same day resolution. Customers can choose four delivery models: done for you, where a forward deployed team owns the programme; done with you, with structured knowledge transfer; done by you, giving full platform access with a library of prebuilt agents and governance architecture; or a hybrid of these. Pricing is quote based. Otera states that it prices on outcomes rather than licences, seats or modules, and asks prospects to request an individual quote. The rename from DeepOpinion to Otera accompanied a shift from document understanding toward fully autonomous operations, and older references to DeepOpinion point to this company.