Elite

Elite is an AI voice agent platform for the front office of medical practices. It answers inbound calls, triages the caller, books, reschedules and backfills appointments, and routes anything complex to staff. Beyond the phone, it follows up on referrals, sends reminders, handles refill requests and runs post visit check ins over voice, SMS and web chat, writing the outcome straight into the practice's electronic health record. The platform targets specialty and primary care practices that want routine scheduling and communication handled without adding staff. Elite ships preconfigured protocols for 18 medical specialties, including orthopedics, dermatology and cardiology, and writes directly into more than 19 EHR systems such as Epic and athenahealth, so appointments and notes land in the system of record rather than a separate inbox. Practices keep control of escalation rules, so clinical or sensitive calls reach a human. Pricing is not published. Elite bills per resolved interaction rather than per seat or per minute, and asks practices to book a demo for a quote. Buyers should note that the vendor's site cites category benchmarks for outcomes rather than results from named deployments, and lists no customer references, so due diligence should include a pilot.