FlashLabs Chroma

FlashLabs builds FlashAI, an autonomous voice agent platform running on the company's own Chroma speech models. Chroma is a native speech to speech architecture that processes audio tokens directly instead of chaining speech recognition, a language model and speech synthesis. The vendor states that this gives latency under 300 milliseconds, a 32k context window, and preservation of tone, emotion and pacing, along with native function calling and tool use. Agents are grounded in customer data through a retrieval system with two layers: a vector database for semantic retrieval of relevant documents and a knowledge graph that maps relationships between entities, so an agent can answer questions such as whether one part is compatible with a given model. A live data pipeline keeps the agent current as source data changes, optional fine tuning adapts it to a specific domain, and complex or sensitive calls escalate to a person with the conversation context preserved. The listed deployment scenarios are inbound support, where the vendor advertises unlimited concurrency for troubleshooting, scheduling and question answering, and outbound work such as lead qualification, survey calls and meeting booking. Chroma model weights and research are published openly on GitHub and Hugging Face. FlashLabs does not publish pricing for this platform. The site offers a demo, an account sign up and a sales contact rather than plan tiers, so cost is quoted on request. The platform is listed as certified for SOC 2 Type II, ISO 27001, HIPAA, GDPR and CCPA. FlashLabs describes itself as an applied research lab whose other products cover sales intelligence and advertising.