Livehelperchat

Live Helper Chat is an open source live support chat system for websites. It gives operators a console for talking to visitors in real time, with voice, video and screen sharing, co browsing, visitor tracking, proactive chat invitations, operator to operator chat and file uploads. It runs on PHP and MySQL, and has desktop, mobile and Chrome extension clients. The project is aimed at organizations that want to run their own support desk, and the vendor cites banks, health providers, universities and game companies. Its AI features are integrations rather than a built in model. A bot system can be connected to third party AI services such as OpenAI ChatGPT, Gemini, Ollama, Rasa and DeepPavlov, with DeepPavlov also used for sentiment analysis and insult detection. Other integrations include Telegram, Facebook Messenger, WhatsApp through Twilio, SMS, Mattermost, n8n and any third party REST API. Elasticsearch, Amazon S3, Node.js and Docker are supported for larger deployments. Self hosting is completely free, and the vendor states that the hosted version has exactly the same features as the downloadable one. Hosted plans come with a 14 day free trial limited to 8k page views a day. Paid hosted plans are Basic at 6 euros, Standard at 10 euros and Premium at 16 euros, each for 30 days, with unlimited operators and chats and higher traffic allowances at each step. A self hosted premium support option costs 40 euros per month and includes one hour of direct support, while enterprise custom development and branding are quoted individually.