MosaicVoice

MosaicVoice provides real time AI agent assist and automated quality assurance for contact centers. It listens to live customer calls, understands customer intent and guides the agent as the conversation happens. The product is aimed at contact centers in healthcare, utilities, hospitality and business process outsourcing. During a call it prompts agents with relevant talking points, suggests responses when a customer raises an objection, and tracks compliance in real time, alerting managers to breaches and guiding agents through remediation before the call ends. After the call it generates detailed reports and transcripts with sensitive information redacted, ready for CRM integration. Analytics views cover call patterns, agent performance and customer satisfaction. The vendor positions the guidance as a way to onboard new agents in hours rather than weeks. The vendor describes the setup as no code, ready in minutes, and states that it integrates with all dialers. Customer stories on the site describe a hospitality call center and a fully remote healthcare outsourcing operation using real time AI call monitoring. Pricing is not published on the site. Access is arranged by scheduling a demo or using the try it now option.