Parahelp

Parahelp is a platform for building an AI customer support agent that resolves issues end to end by securely using a company's own tools. If a system has an API, it can be connected to the support agent by chatting with Parahelp, which the company describes as the agent that builds the agent. The result is a Customer Agent that handles tickets directly and an Internal Agent that supports the team behind the scenes. It is aimed at fast growing software companies whose support load includes complex, multi step issues such as billing changes and account actions rather than simple FAQ deflection. Capabilities that matter include built in guardrails and monitoring, out of the box connections and skills, simulation of use cases before rollout, continuous improvement of the customer agent from resolved conversations, unlimited team members on every plan, and role based access across the product. Parahelp is SOC 2 Type II audited and GDPR compliant, and states that it does not train AI models on customer data. Pricing is published in three plans. Start is $1,000 per month for startups under 3,000 tickets a month, with the Customer Agent billed at $1.25 per resolved ticket and the Internal Agent billed at token usage plus 20 percent; it includes a 14 day no cure no pay trial. Scale is $4,000 per month for teams handling 3,000 to 20,000 tickets a month, with resolved tickets at $1 each, plus SSO and SAML, roles and permissions and priority support. Custom pricing applies above 20,000 tickets a month and adds tailored onboarding and custom SLAs.