Pylon

Pylon is a customer support platform built for B2B software companies, positioned as an agentic support platform where humans and AI agents work on customer issues together. It unifies ticketing, a knowledge base, account intelligence, analytics and reporting, workforce management and NPS and CSAT surveys, and it meets customers in the channels B2B teams actually use: shared Slack channels, Microsoft Teams, Discord, Telegram, WhatsApp, phone and SMS, email and a web chat widget. It suits support and customer success teams at software companies that run support out of Slack and need account context on every conversation. Pylon ships four AI agents. Support Agent talks to customers directly, resolving common issues from approved knowledge and escalating the rest with the investigation already done. Assist Agent works privately alongside the team, investigating internal systems and taking instructed actions. Background Agent and Slack Agent handle work behind the scenes and inside Slack. Skills let a team define repeatable procedures once for both human and AI agents, and connectors let agents read and act across any MCP compatible tool, such as Linear, Notion, PostHog or internal APIs. Every agent loads account context automatically, including ARR, health score, open issues and prior conversations, and teams can test agent variations against historical issues before going live. Pylon does not publish prices. Its pricing page routes to a demo booking form, and plans, including the Enterprise tier with its security and compliance options, are quoted per customer.