Sendbird

Sendbird is a communications platform for enterprises that combines messaging infrastructure with an AI customer experience layer. Its core product is a set of APIs and SDKs for in app chat, voice and video calls, and business messaging, with prebuilt UIKit components, group and open channels, typing indicators, delivery receipts and moderation. On top of that sits delight.ai, a branded AI concierge that holds proactive, personalized conversations with customers across the customer journey, built on what the vendor calls agentic infrastructure. It is aimed at companies that want to embed conversations in their own apps and use AI agents for support and engagement, from developers adding chat to large enterprises running customer service at scale. Chat pricing is based on monthly active users. A free trial allows up to 1,000 monthly active users with community support. The Starter plan at 5K monthly active users costs $349 per month billed annually, or $399 billed monthly. The Pro plan at 5K costs $499 per month billed annually, or $599 billed monthly, and adds translation, data export, image moderation and supergroup channels. Prices rise with the monthly active user tier, and overages may apply. Enterprise pricing is custom, with dedicated or shared servers and add ons such as advanced moderation. Business messaging and calls have their own pricing tabs, and the vendor does not publish a price for delight.ai on the pages it shows.