Strada

Strada builds AI agents that run insurance operations for carriers, third party administrators, managing general agents and brokers. Its conversational agents answer calls, emails, chat and SMS and complete the request in the same conversation, covering first notice of loss intake, policyholder servicing such as address changes and ID cards, billing and payment handling, and live claims status pulled from the claims system. Its back office agents then finish the work that follows: validating details, generating endorsement documents, issuing certificates of insurance, writing reserve updates and notes back into the claims platform, and processing documents. It is intended for operations, claims and customer service leaders at insurers across auto, home, workers' compensation, general liability and disability lines. Strada connects natively to policy, claims, agency management, CRM and contact center systems including Guidewire, Duck Creek, Applied Epic, Vertafore, Salesforce, Genesys and CXone, and where no API exists a browser agent signs in to carrier portals and legacy tools and records each step. Every action is logged with context, escalation thresholds are set by the customer, and a handover passes the full transcript to a human. Teams can simulate conversations and run regression suites before releasing a change. The company lists SOC 2 Type II, GDPR, HIPAA and CPRA controls, isolated environments per customer, zero day retention with model providers and no training on customer data, and assigns forward deployed engineers to each deployment. Strada does not publish pricing. Engagements begin with a demo and are scoped to the workflows and systems involved.