Symphony

Symphony is an enterprise AI platform for insurance frontline operations. It covers three connected jobs: training staff through simulation, assisting them in real time during customer interactions, and automating the routine calls and data capture that follow. The vendor describes the sequence as a flywheel that learns from the best performers, trains the rest, guides decisions live and automates tasks over time. It is built for insurance carriers and third party administrators, with claims adjusters and customer service representatives as the primary users. Train delivers custom roleplay simulations by voice, video or text so new hires can practice claims scenarios, back office systems and difficult conversations before handling live cases, with coaching and performance insights. Augment is a live copilot that surfaces product recommendations, historical customer insights, negotiation guidance, quality alerts and fraud indicators during a call, and helps with data entry. Automate handles inbound and outbound calls, captures facts of loss, routes work and triggers next steps. Symphony is SOC 2 Type II compliant and states that customer data remains customer owned and is never shared across clients. Symphony does not publish pricing. There is no plan list or price on the site; carriers book a demo and receive a quote.