Userlens

Userlens is a customer adoption and retention platform for B2B SaaS and product led growth teams. It connects to a product's backend database and product analytics, builds a profile of every person and company, and then uses its agent, Lumi, to write and send personal guidance based on what each user has actually done in the product. Work is organized into campaigns. A team defines an adoption goal, Lumi identifies the audience that qualifies with a stated reason for each match, and the team approves the campaign before messages go out. Each message is written for one user, for example pointing out that a user has abandoned several runs and suggesting a next step. Lumi then measures whether adoption changes. The vendor lists PostHog and database integrations and says it is backed by Y Combinator. It is aimed at product, growth and customer success teams that want to turn usage data into timely nudges without writing each message by hand. Pricing is based on profiles, where a profile is one person or one company. Free costs $0 per month and includes 100 profiles, 300 personalized emails per month and one active campaign. Starter costs $100 per month and includes 10,000 profiles, 10,000 emails per month and five active campaigns. Growth starts at $1,000 per month billed annually, with expanded volume, priority onboarding and support. Enterprise pricing is custom and adds security and governance controls and dedicated implementation.