Zuma

Zuma is an AI assistant for the multifamily housing industry, delivered as a persona called Kelsey that combines conversational AI with human experts in the loop. It works the resident lifecycle end to end: Leasing AI answers inquiries, schedules tours and moves prospects toward a signed lease; Collections AI sends payment reminders, follows up on late rent and tracks promise to pay dates; a move out module handles notices, inspections and deposit tracking; and VoiceAI acts as a customizable receptionist for property calls. It is built for property management companies and multifamily operators. Zuma runs 24/7 across text, email, voice and IVR, with outbound calling, an analytics dashboard and daily summaries, and it integrates with property management and CRM systems including Yardi, Entrata, RealPage and Knock as well as Google and Outlook calendars. Human staff monitor conversations around the clock so residents are never handed off between a bot and a person. Collections customers also get a Chrome extension, payment and ledger integrations and delinquency conversation handling. Pricing is quote based. Zuma publishes three packages, Leasing AI, Collections AI and Full Platform, each charged per unit per month on 30 day terms with volume based rates, and states that the Full Platform bundle carries a discount of 30 percent or more against buying Leasing and Collections separately. Dollar amounts are not published; buyers request a demo for a quote.