AgentDock

AgentDock presents itself as an AI employee for customer engagement: one AI that answers customers on web chat, email, phone, SMS, WhatsApp and Telegram, remembers each customer across channels and months, books appointments, processes refunds under rules the business sets, and follows up on its own on quotes that went quiet, service reminders and renewals. When a decision needs a person, it hands the full conversation and the signals it detected, such as an exit risk, to the team. The customer platform is aimed at small service businesses, with vertical presets planned for home services, dental, legal and auto. A shared inbox shows what the AI is handling, what it has flagged for a human and what is resolved, and past team decisions guide future ones. The company also publishes SteerBench, a benchmark for whether an agent should act or hold for a person, and an open source library of prompts, skills and industry document generators that AI tools can search over MCP, CLI or REST without logging in. The customer engagement platform is currently offered as early access only. The pricing page instead lists the individual writing product, Dock: Free at $0 with unlimited documents, 10 AI writing actions a day, a Chrome extension and the prompt library; and Unlimited at $39 per month billed monthly or $12 per month billed annually at $144, adding unlimited AI writing, citations in more than 10,000 styles and priority support. Unlimited includes a 7 day free trial with no card required. The vendor states that organization plans for the customer engagement platform are not available yet, so buyers evaluating it for customer service should expect a waitlist rather than a self serve purchase today.