AI Voice Agents

DialLink is a cloud business phone system for small businesses that adds AI voice agents to calling and messaging. It brings calls, voicemail, SMS and WhatsApp for Business into a single unified thread per contact, and works from any device. Numbers are flexible, with a free U.S. number on every plan, local or toll free numbers in more than 100 countries, and porting of existing numbers. The AI layer is what sets it apart from a conventional phone service. Features include AI call summaries and action items, automatic call tagging by topic or intent, sentiment analysis, accurate call and voicemail transcripts, and suggested contacts. AiVA, the voice agent product, uses AI agents to handle calls, SMS, MMS and WhatsApp messages around the clock, and is included in the Professional and Enterprise plans. Call routing options include ring groups, IVR menus, call queues and multi level IVR, and native integrations cover Salesforce and Slack. Pricing is per user per month in US dollars and the listed figures reflect annual billing. Essential is $15 and covers core calling and messaging. Professional is $25 and adds the AI features, WhatsApp, and an unlimited number of AI agents. Enterprise is $40 and adds automated callback, phone support, professional setup and a service level agreement. Each plan has a 7 day free trial. Extra costs include a one time $19 carrier registration fee and messaging fees of $1.50 to $3 per month, and additional numbers cost $5 for local and $7 for toll free.