Aurelian

Aurelian is an AI platform for emergency communications centers, known as PSAPs and ECCs, that answer 911 and non emergency calls. It is designed to support telecommunicators before, during and after calls, with humans remaining in control of emergencies and decision making. The platform has two main agents. AVA answers non emergency calls instantly, resolves routine calls autonomously, detects and escalates emergencies, and produces records of the interaction, aiming to remove hold times and free call takers for urgent work. CORA gives real time, context aware guidance to call takers during emergencies, supporting consistency with the center's standard operating procedures without taking control of the call. Aurelian says it learns a center's workflows, SOPs and systems, and that it fits alongside existing computer aided dispatch and phone systems. It is aimed at public safety agencies dealing with high call volume, staffing gaps and growing procedural complexity, and the site links to case studies from agencies already using it. Pricing is not published. Agencies start by requesting a demo.