Basepilot

Basepilot is an AI claims operations platform for insurers. It deploys AI workers configured for a carrier's own processes and hands them the repetitive and complex steps of a claim, from first notice of loss through to settlement, so adjusters spend their time on judgment rather than data entry and correspondence. It is built for global insurers, managing general agents and third party administrators, and covers personal lines, commercial lines, specialty lines and workers' compensation. The AI workers capture claims arriving by email, phone, web form, chat and mobile; extract and enrich data from documents and structure the claim record; review policies, check exclusions and flag potential fraud; draft letters, coordinate settlements and communicate with the parties; route claims according to custom business logic; and handle case summaries, subrogation and payments. Basepilot reports outcomes including a 20 percent reduction in loss adjustment expense and a 20 percent reduction in claim cycle time. Data is encrypted, customer data is never used to train models, every action is logged for audit, and single sign on and private deployment options are available. Pricing is not published. Carriers engage through a demonstration and receive a proposal based on their lines of business and claim volume.