BrandBastion

BrandBastion is a social media engagement platform that combines proprietary AI with managed services to moderate, analyze and answer comments on a brand's social channels and ads. It hides harmful and spam comments in real time, alerts teams to emerging crises, measures sentiment, and drafts or sends replies, all from a unified inbox. It is aimed at consumer and direct to consumer brands, including large enterprises, that run heavy organic and paid social activity. The platform is sold as three tiers. Reputation+ covers 24/7 moderation with bespoke models tailored to the brand, crisis detection and real time alerts, brand safety monitoring and listening across channels, and a unified inbox with content calendar and publishing, for unlimited users and social assets. Agent+ adds AI replies drawn from the brand's help center, post aware drafting that uses retrieval augmented generation, reply queues ready for batch approval each morning, and brand voice instructions. Engage+ adds fully managed replies around the clock from BrandBastion's own team, custom engagement playbooks, transparency reporting, and human quality assurance and escalation for sensitive cases. Pricing is not published; every plan is sold through a demo booking. Setup is quick by the vendor's account: Reputation+ and Agent+ can be configured within 24 hours, while Engage+ rolls out in stages, starting with moderation and adding the reply playbook within a few days.