Frontnow

Frontnow builds generative AI products that improve the online customer experience for large retailers, brands and venues. Its two core products work on different parts of the same problem. The Frontnow Advisor is a conversational shopping and service assistant that answers customer questions, reflects individual preferences and recommends relevant products, giving shoppers something close to in store consultation around the clock. Enhance is a product data optimization tool that standardizes, enriches and structures catalog data so products are easier to find through search. The company targets enterprise buyers, and its reference customers include Audi, Zurich Airport, the IFA trade show, the Swiss rail operator BLS and the retailer JUMBO. The Advisor integrates with both web and mobile experiences, and Frontnow describes deployments going to market in weeks. Enhance automatically cleans product records, generates search friendly titles, descriptions and attributes, and works with an existing product information management system and other enterprise tools, which suits retailers managing very large catalogs by hand today. Frontnow does not publish pricing. Every product is sold through a demo request and a sales conversation, so costs are quoted per engagement. The company positions itself as a partner as much as a vendor, working with clients to fit AI into specific operational problems rather than selling a self serve tool, and it places emphasis on data protection for customer interactions.