Giga

Giga builds AI agents for enterprise customer support that handle conversations across chat, voice and email. The vendor positions the agents as able to resolve complex issues end to end and be deployed in weeks. It is aimed at support organizations at larger companies, with industry pages for fintech, banking, technology, retail, telecom, healthcare, freight and logistics, and hospitality. The platform follows a build, observe, improve loop. In Build, teams configure the policies, knowledge and tools an agent works with, using Agent Canvas to create multimodal agents. In Observe, teams move from a metric such as resolution rate to the individual conversations behind it. In Improve, an agent called Scout helps find and test changes to the support agent. A command line tool covers shipping and operating agents from the terminal, and a Browser Agent runs workflows inside browser based systems that have no API. Voice agents can book a callback and place it themselves. The vendor cites DoorDash as a customer, with a resolution rate above 90 percent on delivery issues. Pricing is not published. Access starts with a demo request, and the site collects a work email to show what the agents would resolve at the visitor's company.