Health Harbor

Health Harbor is an AI phone agent for healthcare practices that calls health insurance payors on a practice's behalf. Its automated agent speaks to live insurance representatives to run benefit and eligibility verifications, check prior authorization status and requirements, and follow up on claim status and denials across medical, behavioral health and pharmacy lines. A newer inbound calling feature answers patient calls the practice cannot, such as after hours, answering from the practice's own written information, booking visits on clinician calendars and taking messages. It is built for practice front desk and revenue cycle teams that want to stop spending staff hours on hold with insurers. Two automation modes are offered: a fully automated AI agent, and a Copilot that navigates phone menus, waits on hold and transfers the call to a staff member, with live transcription, real time answer verification, structured call forms and AI summaries. Each result returns the representative's name, reference number, call end time, transcript and recording. The vendor states results typically return within a business day under a two business day service level, with API access, custom call scripts and webhook notifications. Standard pricing is $4.00 per call with a minimum of 100 calls a month and no long term contract. Copilot is $1.00 per call on a pay as you go basis or $99 per team member per month for unlimited calls. Enterprise plans with custom volume pricing and EHR or practice management integrations are quoted through sales.