Hostcomm AI Agent

Hostcomm AI Agent, sold as Persona, is a customer service platform from the UK company Hostcomm that answers inbound phone calls, web chat and email through one AI agent with shared knowledge and memory. Because the same agent works every channel, a customer can start in chat and switch to a voice call without repeating themselves, and returning callers are recognized with their history and account details already loaded. It is aimed at UK businesses that need phone coverage, UK data residency and pricing in pounds, and Hostcomm positions it as an alternative to US platforms such as Intercom Fin and Zendesk. Teams upload PDFs, FAQs and structured data as the agent's knowledge, connect HubSpot, Odoo, FLG360, VICIdial, Freshservice, Microsoft 365 or Slack, and manage every conversation from a single console. A PCI DSS Level 1 IVR takes card payments, outbound campaigns handle lead follow up, appointment confirmations and reminders, and automated triage classifies each conversation by reason, sentiment and resolution. Two deployment modes are offered at the same price: a UK sovereign mode using open source models hosted by OnshoreAI, and a premium mode using OpenAI, Gemini or Claude with ElevenLabs voices. Pricing is published monthly, excluding VAT. AI Chat is £29 and AI Email is £39, each with metered LLM usage at £0.035 per 750 words. AI Voice is £99 for one concurrent agent or £299 for three, plus call charges of £0.04 per minute inbound and £0.01 to £0.03 per minute outbound. There is no setup fee and no minimum term. Hostcomm was established in 2004 and is listed as a supplier on the UK Crown Commercial Service framework.