Lancey

Lancey is a coding agent that connects customer feedback to a company's codebase. It ingests feedback, bug reports and feature requests from channels such as Slack, Intercom and Zendesk, turns them into prioritized tasks, and works on those tasks in the background, delivering pull requests that are ready to merge. Its tagline is that every AI coding tool writes code while Lancey helps decide what to write. It is aimed at product and engineering teams that want customer signals to drive what gets built. In autopilot mode it reads each new issue, works out what is needed and starts on it. The vendor describes it as multiplayer by default, so a whole team, such as engineering managers and senior engineers, works from the same shared context, with organization wide memory included. Integrations shown on the site include Zendesk, Intercom, Gong and Linear. The vendor states that code and customer data are protected by strict access controls and an isolated execution environment. Pricing is not published on the site, which directs visitors to a get started flow. The home page also carries a notice that the team is working on something new and points to useclearline.com.