Risotto

Risotto is an AI help desk for internal IT and employee support that lives inside Slack, email and Google Workspace rather than a separate portal. It triages requests by intent, answers Tier 1 questions from the company's knowledge base, works through multi step troubleshooting including screenshot recognition, and escalates Tier 2 tickets with an investigation already attached so an engineer can resolve them with a single approval. It suits mid sized and larger organizations with lean IT teams and high ticket volume, and it extends to HR, finance, legal and engineering queues with role based routing. Risotto integrates with existing ITSM tools including Jira, ServiceNow, Freshservice and Zendesk, pulls knowledge from Notion, Confluence, Google Drive and Slack, and runs no code runbooks for tasks such as access provisioning, device setup and password resets, with approvals and audit trails. It learns from each interaction and reports on deflection and resolution through built in analytics. The platform is SOC 2 Type 2 compliant, with HIPAA compliance on the enterprise tier. Pricing is published as two plans, each with a 30 day free trial. Startup is $1,250 per month, paid annually, for companies with fewer than 200 employees. Enterprise is custom priced and adds custom branding, white glove onboarding, a dedicated customer success manager and HIPAA compliance.