Robofy

Robofy is a customer experience automation platform that deploys AI agents across website chat and WhatsApp. The agents resolve high volume conversations, carry out actions such as order updates, account changes and cancellations, and escalate to human staff with the full conversation context attached. It targets CX teams at enterprises and growing businesses in ecommerce, SaaS, technology, B2B aggregation and, as a newer focus, CNC machine manufacturers handling spare parts and service requests. The product is organized around three agents: an Action Agent that executes workflows, a Support Agent trained on company content, and a Lead Agent that captures prospects. Features include voice AI, function tool calling, MCP server integration, webhooks, human handoff, conversation intelligence and sentiment analysis. On the WhatsApp side Robofy is an official Meta tech partner for the WhatsApp Business API and provides account setup, a shared inbox, contact management, campaigns, template management and consent management. White label and affiliate programs are available, and the company holds ISO/IEC 27001:2022 certification. The pricing page lists Starter at $19 per month with two agents and 60,000 monthly AI credits, Pro at $99 per month with ten agents and 1,000,000 credits, and Enterprise at $399 per month with unlimited agents, 4,000,000 credits and a dedicated AI agent expert. The page shows these figures alongside a yearly toggle marked as saving 33% and a note of four months free, and it offers USD, EUR, GBP and INR. Extra credits cost $1 per 10,000, sold as $20 top ups of 200,000 credits that never expire. Credits power text replies, voice calls and training, so the number of messages each plan supports varies with the AI model chosen.