Runnr.ai

Runnr.ai is an AI virtual concierge for hospitality businesses. It answers guest questions automatically through WhatsApp, SMS, email, voice, web chat and the inboxes of Booking.com, Expedia and Airbnb, and the site states it can automate up to 95 percent of hotel guest communication. Operators choose the tone of the concierge, from casual to professional to extra warm, and it works in more than 100 languages. Beyond answering questions, the platform includes a unified inbox, proactive messaging to guests before and during a stay, automated upsells such as breakfast and digital check in, guest review invites, and an analytics dashboard. It integrates with property management systems, mobile key systems and task managers, and the AI is described as self learning. It is built for hotels, holiday parks, campsites, hostels and aparthotels. Pricing is per unit, where a unit can be a room, bed, apartment, cottage or camping pitch, and includes a 30 day trial period. The Pro plan starts at 100 euros per month and includes the AI concierge, proactive messaging, OTA inboxes, webchat, PMS integration, assisted onboarding and email support with up to 5 seats. The Plus plan starts at 200 euros per month and adds a branded WhatsApp number, template customization, multi property inbox management and branded chat domains, with up to 10 seats. A third tier for complex operations starts at 400 euros per month. Messaging fees are charged on usage, and plans run on a 12 month agreement that begins with the trial month.