Runtm

Runtime is an AI agent harness for payment teams. It lets people in payment operations, risk, compliance and support build and run AI agents that work their queues, and the vendor states that the agents run on their own computers inside the customer's cloud, with shared context, controlled access and human approvals. Each agent has its own computer, inbox, phone number and voice, follows the team's written procedures and asks before it acts. Team members can call an agent from Slack, Microsoft Teams, Gmail or Outlook, SMS and WhatsApp, or a phone call, and agents can also run from alerts and daily schedules. A new agent is created by describing the job in plain language, after which the platform selects tools such as email, a ledger, SFTP or card network systems. Permissions are set per tool, for example read only access to a ledger, and sensitive steps such as money movement require approval. Every run is stored with each step, query and cost, producing an audit trail and evidence packs. Solution pages cover areas such as underwriting, KYB and KYC, where an agent compares application, business registration, identity and account ownership evidence and prepares a reviewable case for a person to decide. Other examples include bank operations requests, disputes and chargebacks. The audience is fintech and payments companies with operations teams handling high stakes queues. Pricing is not published. Prospective customers can book a demo or request access.