Scritch

Scritch is an AI receptionist for veterinary practices. Its agent, named Emily, answers the phone around the clock, handles several calls at once, and completes the routine front desk work that otherwise interrupts staff: booking, rescheduling, cancelling and confirming appointments, creating new client and patient records, sending medical records, handling prescription requests, and answering practice specific questions about hours, policies and prices. It integrates with the practice management system and phone system already in place, so records and bookings land where the team expects them. It is designed for private practices and animal hospitals that want fewer missed calls without adding reception headcount. Emily triages sick patients by assessing urgency and escalating urgent cases, routes a call to a human when the conversation needs one, and gives clients patient specific information on request. Because the agent runs continuously, after hours and overflow calls are handled the same way as calls during opening hours, and the practice sets the policies and answers the agent works from. Scritch does not publish pricing. Practices book a demo through the website and receive a quote based on call volume and the systems to be connected. The company is a Y Combinator backed startup based in San Francisco, founded by sisters Claire and Rachel Lee, who came from AI and software roles at Tesla and Amazon.