Shasta Health

Shasta Health is an AI agent platform that runs patient access and front office work for outpatient clinics. Its agents answer patient calls, texts and web messages around the clock, respond in under a minute, and take action inside the clinic's systems: booking and rescheduling appointments, processing incoming referrals, checking insurance eligibility, obtaining prior authorizations, managing waitlists and collecting intake information before a visit. It is built for outpatient practices and is marketed most directly to physical therapy clinics. The platform integrates with EMRs including Athenahealth, Epic and eClinicalWorks, creates patient records from referral documents automatically, verifies insurance through electronic portals with a phone follow up when a portal cannot answer, gathers and tracks prior authorization documentation, and fills cancelled slots from the waitlist to keep calendars full. It is HIPAA compliant with end to end encryption and activity logging, so staff can see every action an agent took on a patient's behalf. Shasta Health does not publish pricing. Clinics book a demo and receive a quote based on patient volume and the workflows they hand over to the agents.