Understood Care

Understood Care is a virtual patient advocacy service for Medicare beneficiaries. Each patient is paired with one dedicated advocate for life, reachable directly by phone, email and text, who handles healthcare navigation on the patient's behalf: analyzing medical bills, lowering medication costs, coordinating appointments, completing insurance paperwork and connecting the patient to community resources such as housing, food and transportation assistance. It serves Medicare beneficiaries in all 50 states, particularly older adults managing chronic conditions, complex care or insurance disputes. The service covers more than 32 areas including diabetes support, heart disease management and Alzheimer's care, is delivered entirely by phone and video, and is HIPAA compliant. Behind every advocate, AI tools surface programs, benefits and services tied to where the patient lives with current eligibility information, so advocates find resources faster. Active cases receive an update at least every seven days, and ongoing patients get monthly check ins. There is no published price list. The company states its services are covered by Medicare for most patients; it accepts Medicare Part B and many Medicare Advantage plans, and cost depends on the individual's coverage. The company previously operated as Kible Health and now trades as Understood Care.