Yuma

Yuma AI is a customer experience automation platform for ecommerce brands. Its AI agents plug into an existing helpdesk and resolve conversations end to end, reading live order, product and customer data and then taking actions such as refunds, reships, order edits, cancellations, address changes and subscription updates rather than only drafting replies. The product is organised into three agents. Support AI handles post purchase tickets such as order tracking, returns and exchanges, with more than 75 prebuilt automations and real time carrier data. Sales AI is a question and answer widget on product pages that handles sizing, compatibility, ingredients and comparisons before purchase. Social AI monitors Facebook and Instagram, replies to routine questions, hides spam and flags churn signals. Ask Yuma reviews the tickets the other agents handle, identifies what is failing and builds new automations from a conversation. It connects to helpdesks such as Zendesk and Gorgias and to platforms such as Shopify, offers an MCP server for Claude and ChatGPT, and holds SOC 2 Type II. Pricing is outcome based: brands pay only for tickets Yuma fully resolves without human involvement, and escalations are free. Plans carry a 12 month commitment and the published figures are illustrative annual prices paid up front. Starter is $14,400 per year for 12,000 resolutions (about $1.20 each), Growth is $40,000 per year for about 48,000 resolutions (about $0.83 each) and Scale is $90,000 per year for about 120,000 resolutions (about $0.75 each). Higher volumes trend toward a $0.55 floor, and monthly plans bill extra resolutions at $1.50. The first 30 days are free and there is no implementation fee. Yuma began in November 2022 as an AI support app on the Gorgias app store and also offers a free CX audit of a brand's ticket history.