ZipChat AI

Zipchat AI is an AI shopping assistant for ecommerce stores that answers shoppers, recommends products, recovers abandoned carts and handles support across the website, email, WhatsApp, Instagram and Messenger. It works from the store's catalog, policies and order data so replies reflect real products and real orders. It is aimed at online retailers on Shopify, WooCommerce, BigCommerce and Wix, with a Zendesk integration for support teams. Capabilities include agentic search that interprets shopper intent, AI generated questions on product pages that shoppers can tap for instant answers, product recommendations, proactive engagement, an out of stock assistant, order status automation, multilingual replies and WhatsApp marketing campaigns. Agentic Skills let the assistant connect to other tools and take actions, and a newer AI social media manager replies to, moderates and opens DMs from Facebook and Instagram comments. The vendor states compliance with GDPR and the EU AI Act. Plans are priced by monthly reply volume. Billed annually, Starter is $64 per month ($768 per year) for 750 AI replies and one agent, Pro is $240 per month for 3,000 replies and three agents, Scale is $480 per month for 6,000 replies and five agents, and Scale plus is $960 per month for 14,000 replies and ten agents. Monthly billing costs 20 percent more, with Starter at $80 per month. Extra replies cost $49 per 250 on the first three plans and $49 per 500 on Scale plus, and an unlimited replies plan is quoted from $2,100 per month. Every plan has a 7 day free trial, a 30 day money back guarantee and unlimited team members. WhatsApp marketing campaigns also incur Meta's per conversation charges, which the vendor cites at about $0.02 per chat initiated in the US.