Aisera

Aisera is an enterprise agentic AI platform for building and operating AI agents and assistants that automate tasks, answer questions and run workflows across business teams. The vendor describes a single platform in which customers select prebuilt agents or create custom ones in natural language with an Agent Composer, connect them through Aisera Unify, which it describes as an open standards backbone using A2A, MCP and AGNTCY, then operate them through Aisera Assistant and Agent Assist. Its focus is IT service and employee support, with solution pages for ITSM, IT operations and the IT service desk, and further areas such as customer service, finance, human resources and industries including healthcare and financial services. Agent performance is evaluated through a test suite, and observability is provided through OpenTelemetry integration inside an LLM gateway. A further stage uses outcomes, user feedback and expert input to generate knowledge and automation playbooks from past resolutions. Employees reach agents in channels such as webchat and Microsoft Teams, according to the customer stories on the site. The vendor does not publish prices. Its site has no pricing page, and sales contact and demo requests are offered instead. Automation Anywhere has acquired Aisera, a notice that appears on the home page. Aisera pages now carry Automation Anywhere navigation, products and support, and the product is presented as part of that company's offering.