Cloud Humans

Cloud Humans is a Brazilian customer service AI company with two products. ClaudIA is an AI agent that resolves support requests autonomously, and CloudChat is an omnichannel platform for WhatsApp, Instagram, web chat and email. Together they let a company move from a ticket queue worked by people on hourly SLAs to real time conversations handled by the agent, with only the difficult cases escalated to a human team. It is designed for companies that already run a help desk and want to cut the volume handled by people. ClaudIA plugs into Salesforce, Zendesk, Intercom, Freshdesk and HubSpot as well as Brazilian tools such as Octadesk, Movidesk and Blip. Administrators configure persona, tone and creativity, specialist agents learn continuously, and escalation routing hands conversations to humans with context. Cloud Humans is an official Meta partner and connects multiple WhatsApp numbers through the official API at no charge; only proactive campaign messages are paid, directly to Meta. The company states an average of 21 days to full implementation. Pricing is usage based and published. Customers pay only for tickets ClaudIA resolves end to end: $0.69 per ticket for up to 4,999 tickets a month, $0.65 from 5,000, $0.60 from 10,000, $0.48 from 25,000 and $0.44 above 50,000, with the rate applied to the full monthly volume. Tickets escalated to a human are free. CloudChat licenses cost $59 per user per month and are charged only for users who talk to customers. A 30 day paid pilot is offered. The English subdomain listed for this product currently returns a Cloudflare DNS error; the main site at cloudhumans.com is live and offers an English version.