Cozmo AI

Cozmo AI is an AI workforce platform for property and casualty claims. Its agents take a first notice of loss by voice, chat, WhatsApp or email, triage it, gather and process the documents, dispatch crews, manage the field work, produce a carrier ready estimate and carry the claim through to settlement. The agents answer around the clock in more than 110 languages, with local telephony in more than 80 countries, and every action is governed by a control layer the vendor calls the Agent Protocol Engine, which enforces policy and keeps an audit trail. It is sold to three segments: insurance carriers, third party administrators, and restoration contractors and field service operators. It runs alongside existing telephony, CRM and core systems rather than replacing them, using carrier grade SIP and native connectors, and it integrates directly with field software including Encircle, Dash, Albiware and ServiceTitan. Pricing is outcome based for carriers and administrators: the customer pays when a case resolves. For restoration operators the vendor charges a flat monthly fee set by call volume, with no setup fees and no per minute charges. Dollar amounts are not published, and a dedicated pricing page does not exist; buyers book a demo.