Customers.ai

Customers.ai, which brands itself as CustomersAI, is a retention platform for Shopify brands that send email through Klaviyo. It installs an identity resolution pixel on the store to recognize more of the visitors who browse without logging in, matches those sessions to real customer profiles in Klaviyo, and uses that fuller data to trigger flows, build segments and suppress profiles that only add cost to the email bill. The product is aimed at direct to consumer ecommerce brands and the agencies that run their retention marketing. Its main components are the identity resolution engine; Alfred, an AI audience agent that retrains daily on a store's own data to rank shoppers by high, medium or low purchase intent; an email deliverability suite for inbox placement; and Super CAPI, a server side tracking layer that sends first party conversion signals to Meta Ads despite ad blockers and iOS restrictions. The team offers a no code Klaviyo setup, handling pixel installation, extended Klaviyo metrics and cloned high intent flows. Pricing is built in a calculator rather than published as fixed plans. The cost depends on total Klaviyo profiles, including suppressed and unsubscribed ones, along with contract duration, billing period and which components are selected, and the page directs buyers to sales for purchasing and custom pricing. Separate pricing exists for agencies and for brands on other email platforms. A seven day free trial requires no credit card, and the vendor advertises a guarantee of four times directly attributable return or no payment. At the time of review the site also promoted a limited lifetime deal on its Inboxer deliverability tool for a single $99 payment. The company is led by founder and CEO Larry Kim, who previously founded the search advertising software company WordStream.