Dropchat

Dropchat is a no code builder for customer service chatbots trained on a business's own content. Teams point it at PDFs, YouTube videos, web pages or plain text, and it organizes the material so a chatbot can answer customer questions from it. The chatbot can be embedded on a website. Setup is described in three steps. A prospective customer requests a free demo to explore the interface and choose a configuration, adds data sources, and then lets customers start asking questions. When a question is too complex for the bot to resolve, the conversation escalates to email or a live agent. The vendor presents the benefits as round the clock availability, instant responses, lower load on support staff and the ability to handle many conversations at once. It also positions the product as a way to retrieve answers from large volumes of source material. Dropchat is operated by Dropchat Inc., which lists membership in the NVIDIA Inception program. It is aimed at small and mid sized businesses that want to automate answers to common support questions without engineering work. The vendor states that a free plan covers the core features of creating and deploying a chatbot, and that paid plans add capacity, customization and higher levels of support. Paid plan prices are not published on the site, and getting started runs through a demo request or a contact form.