Fini

Fini is an AI agent platform for customer support. Its agents handle tickets across voice, chat and email with a single reasoning layer, resolving routine issues before they reach a human and escalating the rest. Rather than answering from a static knowledge base alone, the agents take actions in connected systems: processing refunds, updating account details and pulling records from billing tools, CRMs and internal applications. It is built for support teams at companies where accuracy and compliance matter, with finance, ecommerce, SaaS, healthcare and gaming named as target sectors. Knowledge is ingested without code, and one click integrations connect to Zendesk, Intercom, Salesforce, LiveChat, HubSpot, Freshdesk, Gorgias and Front. The agents are designed to detect gaps in their own knowledge and learn from real resolutions, and every action is recorded in an audit trail. The vendor states that a deployment goes live in 14 days and reaches full autonomy by day 30 with no migration of the existing helpdesk. Pricing is per resolved ticket, charged only when Fini closes the issue without human involvement; escalations are free and there are no seat fees. Growth is $0.89 per resolution with 3,000 tickets a month included. Scale is $0.69 per resolution with 10,000 tickets a month and adds white glove onboarding, a dedicated engineer, Slack integration and multilingual support. Enterprise is $0.49 per resolution with unlimited volume, a 90 day free pilot, an engineer pod, SLA guarantees, custom integrations and audit logs. Overage is billed at the plan rate, unused allowance rolls forward one month, voice calls start at $0.89 per call and fall to $0.35 above 50,000 calls a month, and multiyear and annual prepayment discounts are offered. The home page advertises a zero pay guarantee: send 1,000 real tickets over 90 days and pay nothing if the agents fall short of a 90 percent resolution rate.