247.ai

[24]7.ai sells the [24]7 Engagement Cloud, an omnichannel customer experience platform delivered as contact center software and, where wanted, as a managed service. The platform covers the full customer lifecycle on one system: acquiring new customers through targeted campaigns, resolving service contacts through conversational automation, and equipping human agents when a conversation needs one. Channels include web chat, voice, SMS, video and social messaging. It is built for mid sized and enterprise brands in retail, telecom, financial services, insurance, travel, healthcare, utilities and consumer goods. The Engagement Cloud is organized into five modules: Campaign Management for designing and delivering messages across channels and devices; Conversation Automation for self service through chatbots and intent prediction; Agent Experience, an omnichannel agent workspace with real time assistance and AI driven training; Conversational Intelligence for analytics, quality assurance and supervisor tools; and a Generative AI Suite that includes [24]7 Copilot for agent assistance. Prebuilt integrations cover Salesforce, Microsoft, Zendesk and Twilio, deployments run on Google Cloud, Azure or on premises, and the company lists HIPAA, PCI DSS, GDPR, ADA and WCAG compliance. Beyond software, the company offers Managed Customer Engagement outsourcing and a CX Launchpad package aimed at mid sized brands. Pricing is not published. Buyers request a demo and receive a quote based on channels, volumes and the services involved. The company's stated differentiator is that it has run contact center operations itself for a quarter century, and that this operating knowledge is built into the product rather than supplied only as consulting.