Forethought

Forethought is a customer service AI platform built around a set of cooperating agents that resolve, route, review and learn from support interactions. Solve Agent handles customer issues end to end across chat, email, voice, Slack and a headless API, reasoning over the company's own policies rather than only classifying intent. Triage Agent classifies and routes tickets, QA Agent scores every human agent interaction, Discover Agent surfaces knowledge gaps and generates articles and workflows to fill them, and Assist is a copilot that guides human agents in real time. All of it is trained on the company's historical tickets and help center content. It is aimed at support and CX leaders at SaaS, ecommerce, fintech, health, mobile app and education companies, and it sits on top of an existing helpdesk rather than replacing it. Multilingual support, custom actions, CSAT collection, autoflows, multi brand management and enterprise security controls are part of the platform. Pricing is quote based with three plans and no published amounts. Team covers AI agents for chat and mobile, autoflows, custom actions, ticket triage models, an insights dashboard and AI QA. Professional adds email, voice and Slack agents, AI surfaced insights, multi brand management and custom handoff models. Enterprise adds the Solve API, knowledge and autoflow gap detection and generation, an analytics API and governance controls. Multibrand, Analytics API and Discover are also sold as add ons. Forethought is now part of Zendesk, announced on its own site as a new chapter, so prospective buyers should expect the roadmap and packaging to align with Zendesk over time.