Freeday.ai

Freeday is an enterprise platform for AI agents that the vendor calls digital employees. Rather than assisting a human operator, each agent owns a complete workflow from first contact to resolution: answering a customer, verifying identity documents for KYC, processing invoices in accounts payable, or running an industry specific process. Agents work across voice, chat, email and WhatsApp and connect to systems such as Salesforce, SAP, Epic and Zendesk, with integrations to several thousand business applications through APIs. It is aimed at operations leaders in regulated industries, including customer service, finance, healthcare, travel, government and consumer electronics, who need to raise resolution rates without adding headcount. Capabilities that matter include document extraction and validation, cross system data retrieval, exception handling that escalates to a person only when necessary, multi agent orchestration, and enterprise governance with full audit trails, role based access controls and real time monitoring. Freeday publishes its pricing model but not its rates. Billing is outcome based: customers pay per resolved conversation, verified document or processed invoice rather than per seat or license. Two tiers are offered, a pay per result starter level and a Growth plan for scaling operations, with implementation, integration, optimization and 24/7 support included. The vendor guarantees automation of 75 percent or more of targeted volume and does not charge extra if that target is missed. Actual rates depend on workflow volume and complexity and are set by quote.