Ginzi

Ginzi is an AI assistant for customer support teams. It learns from a team's previous conversations to identify how issues were resolved, then suggests answers to incoming questions so agents can respond faster and more consistently. The stated goals are lower cost per resolution, shorter resolution time, higher first contact resolution and better CSAT. It is built for support and customer service departments that already run a helpdesk and want AI inside their existing workflow rather than a replacement for it. Two packaged products are listed. Ginzi Mail turns an email inbox into an AI workflow, scanning incoming messages and their attachments with generative AI and proposing replies. Macrocraft is an app on the Zendesk marketplace that personalizes support macros, rewriting templated responses to fit the specific customer and question so they read less like boilerplate. The company states that it operates in a secure, compliant environment suitable for enterprise use. Pricing is not published. The site's navigation references a pricing page, but no plans or amounts are available, and the primary calls to action are to book a demo or sign up. The product surface is narrow by design: email and Zendesk macros are the two channels the site describes, so teams whose support runs primarily through chat or voice should confirm fit before committing.