Glia

Glia is a customer interaction platform built specifically for banks and credit unions. It automates customer conversations across voice and digital channels, guides human agents in real time, and unifies customer data so that a call, a chat and a branch visit are handled with the same context. The company positions the platform as purpose built for banking rather than a general contact center product adapted to it. The product line is modular. Glia Banker automates banking inquiries across voice and digital channels; Glia Voice handles inbound calls with conversational AI; Glia CoPilot gives agents live guidance on upselling and compliance; Glia Analyst provides performance coaching and workforce planning analytics; Glia Outreach runs automated campaigns for loans, deposits and collections; Glia Relationship Management unifies customer data across channels; and Glia Branch brings the same tools to in branch staff. The platform is PCI Level 1 certified, integrates with core banking systems, covers more than a thousand banking tasks, and the company commits to a 100 day implementation timeline and guarantees against hallucinations and prompt injection. Pricing is quote based. Glia markets what it calls Priceless Pricing: $0 per minute, $0 per seat and $0 per token, with tiers set according to supported channels, automation goals, growth stage and industry needs. No tier names or amounts are published; buyers request a demo or an impact study. Glia serves regional and community financial institutions primarily in the United States, so institutions outside that market should confirm regional availability and core system coverage before evaluating.