Goodcall

Goodcall is an AI phone agent that answers a business's inbound calls. It picks up every call, answers routine questions, captures lead details, books appointments and routes or escalates when a human is needed, without a person on the line. Agents can be launched in minutes, run on a new local number or take forwarded calls from an existing one, and connect to the business's CRM and calendar. It is built for small businesses, solo operators and larger operations that miss calls or spend staff time on repetitive ones. Each agent is configured with logic flows that define how it handles different call types, a directory of contacts it can transfer to, team members who receive notifications, and a retention window for call and customer records. Analytics track call volume and outcomes. Security certifications listed are SOC 2 Type II and ISO 27001, and the platform is HIPAA compliant for healthcare use. Pricing is published per agent. Starter is $79 per month billed monthly or $66 per month billed annually, with unlimited minutes, one logic flow, three team members, three directory contacts, seven days of call history and 100 unique customers per month. Growth is $129 monthly or $108 annually, with three logic flows, nine team members, 25 contacts, 30 days of history and 250 unique customers. Scale is $249 monthly or $208 annually, with 25 logic flows, 50 team members, 500 contacts, unlimited history and 500 unique customers. Every plan charges $0.50 per additional unique customer beyond its allowance. Enterprise pricing is custom and adds a dedicated account manager, custom API integrations and an SLA. Goodcall was founded in 2017 by former Google employees and bills by unique customers served rather than by the minute, which favors businesses with long calls and penalizes those with many one off callers.