Gorgias

Gorgias is a customer support and conversational sales platform built for ecommerce brands, with a particular focus on Shopify stores. It pairs a unified helpdesk with an AI Agent that handles customer conversations from the first presale question through returns and order changes. Support arrives through email, live chat, SMS, WhatsApp, Instagram and Facebook into one inbox, where live Shopify order and customer data sits beside every conversation so agents and the AI can act on it without switching tools. It suits ecommerce support and retention teams that want automation with brand control. The AI Agent is trained on the vendor's ecommerce conversation history and tuned through an OpenAI partnership for product recommendations, order management and brand voice, and it follows customizable tone, policy and guardrail settings. In conversation actions cover cancellations, discounts and upsells, human agents receive real time coaching, and revenue attribution reporting ties conversations to sales. More than 300 integrations connect tools such as Klaviyo, Recharge and Yotpo, and rules route tickets across the team. Pricing is published per helpdesk tier with ticket allowances. Starter is $10 per month with 50 tickets and 30 automated AI interactions. Basic is $50 per month billed annually or $60 monthly with 300 tickets. Pro is $300 per month annually or $360 monthly with 2,000 tickets and 190 AI interactions. Advanced is $750 per month annually or $900 monthly with 5,000 tickets and 530 AI interactions. Enterprise is custom. Ticket overage runs $0.40 or $0.36 per ticket depending on tier, additional AI Agent interactions cost $0.90 each on annual terms or $1.00 monthly with overage at $1.50, and Voice and SMS are usage priced add ons.